Customer Support

1. Login or Sign up by clicking on the ‘Login’ option or ‘My Account’ option on the main menu or the footer.

2. After Login, select one or multiple tests as below:
a) Click on Tests > Pathology > Select a test > Click on the BOOK NOW button.
b) Click on Home Sample > Select Test > Click on the BOOK NOW button.
c) For Packages – Click on Packages > Click on Comprehensive Packages > Select a Package >
Click on the BOOK NOW button.
d) For Profiles – Click on Packages > Click on Profiles > Select a Profile > Click on the BOOK NOW
button.

3. After adding the tests to the cart, proceed to checkout, select “Booking Type” (if available)
and fill in all the required details.

4. Accept the T&C and click on the “Confirm Booking” button to proceed with payment.

5. A popup with payment options will be shown, where you can select the desired payment
method.

6. If the transaction is successful, you will be receiving a Receipt ID to mail and SMS shortly
(within minutes).

1. Login with your credentials.
2. Go to the reports page by selecting the “Reports” option on the main menu (or) by clicking
   on the “Reports” button on the “My Account” page.
3. You can view the recent booking details on the reports page.
4. Click on “Download Report” button to download the report.

No. The amount paid and the transaction made will not be refunded.

Yes, you can choose the “Home Sample” option in the main menu and book the test (or) choose
“Home Sample Booking” in booking type at checkout page, to take a diagnostic test at home.
However, not all the tests can be done at home, and for those tests, you can choose only “Lab Visits”
in booking type and visit the branch selected on the checkout page during booking.

We have two booking types on the website, i.e., Lab Visits and Home Same Booking. You can see this
option on the checkout page for the pathology tests, where the sample can be given either at Home
or the selected Lab.
You can select “Home Sample Booking” or “Lab Visits” in a single booking. You cannot book both in
one order.

Pathology:
It includes all the Pathology tests you can book on the website. Here, you can book some tests under
“Home Sample Booking” or “Lab Visits” booking type.
You can avail of only the “Lab Visits” booking service for some tests (the booking type option
wouldn’t be available on the checkout page for such tests)
Home Sample: Home sample tests are nothing but the Pathology tests with a “Home Sample
Booking” facility. All these tests will have an option to choose the desired booking type.